Return Policy

nPhoto guarantees your satisfaction with the workmanship of our Photo Albums and Photo Products. Please note that each product ordered from us is individually handcrafted by our skilled artisans. We work very hard to keep our products perfect, we know that sometimes, mistakes happen. For these circumstances, we have prepared this Return Policy. On the off chance your printed Photo Album, Photo Book, or any other photo product arrive damaged or with a manufacturing defect, please file a claim to Customer Support within 14 days of receipt. 

Please know that each and every claim is inspected and that not every mistake is considered a manufacturing defect or a defect in workmanship. Instructions on how to correctly file a claim are listed below.

What to prepare to file your claim

Packaging is damaged, product is damaged

  • If you believe the product was damaged during shipping, we ask that you keep the damaged packaging and most importantly file a Damage Report with the courier. If you happen to have missed the courier, you have a few days to contact the shipping company and request the courier to come by and file a Damage Report with you. Claims will not be accepted if Damage Report was not filed with courier.
  • You will also need to download and fill out the Claim Form which can be found here.
  • To resolve the issue as efficiently as possible it is best to include images of the damaged product/packaging.

Please email all the information listed above to   if you have any questions or trouble filling out any of the forms, feel free to give us a call at +44 (0)20 3026 6835.

 

Packaging is untouched, product is damaged

  • Each package, as well as its contents, should be inspected. If you find that a product is damaged, we ask that you keep the packaging (even if it is untouched, just in case, for further investigation).
  • You will also need to download and fill out the Claim Form which can be found here.
  • To resolve the issue as efficiently as possible it is best to include images of the damaged product.

Please email all the information listed above to   if you have any questions or trouble filling out any of the forms, feel free to give us a call at +44 (0)20 3026 6835.

 

Only packaging is damaged

  • If you find that the packaging is damaged it is important that you check the contents of the package with the courier present and file a Damage Report if necessary (for more details see: packaging is damaged, product is damaged, above).

 

Claim T&C

Your Photo Album or photo product is all yours. This means that nPhoto does not proof, edit, or change your content in any way. Therefore it is your responsibility to review your Photo Album or photo product before you send the order over to us. Below is a list of errors which will not be taken into consideration when filing a claim:

  •     Typos, grammar, unfinished text, or other text errors
  •     Low-resolution images that may appear blurry in print or onscreen (outside the Online Designer/nCreator)
  •     Dark images that appear dark on screen (nPhoto doesn’t lighten your images to match what you see on a backlit screen)
  •     Design issues, including book format, organization, style, color, and page layout
  •     Options selected by you in the nShop (registered in the system)
  •     Any other creative choices you made to your product