Return Policy

Printed Books

Nphoto guarantees your satisfaction with the workmanship of your Photo album or Photobook. On the off chance your printed Photo album and Photobook arrives damaged or with a manufacturing defect, contact us via Nphoto’s Customer Support (e-mail: orders@nphoto.co.uk Tel: +44(0)20 3026 6835) within 14 days of receipt. You should quote your order and account numbers and the reason for return (Please download the form which can be found here) . To resolve the issue as efficiently as possible, we may ask for images of the product to investigate further.We’ll make things right. For approximately one hour from the time an order for a printed Photo album or Photobook is placed, users can cancel orders themselves. Past one hour, please understand that Nphoto cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., your printed Photo album or Photobook arrives damaged, with a manufacturing defect or a defect in workmanship), nPhoto cannot otherwise accept returns.

Please note that each book you order from us is individually made by one of nPhot’s top-notch professionals. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.

When Purchasing Your Own Photo album or Photobook
Your Photo album or Photobook is all yours: nPhoto does not proof, edit, or change your content in any way. This means it’s your responsibility to review your Photo album or Photobook before you publish, and fix:

  •     Typos, grammar, unfinished text, or other text errors
  •     Low-resolution images that may appear blurry in print or onscreen
  •     Dark images that appear dark on screen (nPhoto doesn’t lighten your images to match what you see on a backlit screen)
  •     Design issues, including book format, organization, style, color, and page layout
  •     Any other creative choices you made

You must review your Photo album or Photobook in Preview modes before printing and we strongly recommend printing a hard copy of your Photo album and Photobook on your local printer for a final once-over. (You might ask a friend to look it over, too.) If you find changes you’d like to make, no problem. Just make them in the applicable software or JPG file, upload the revised Photo album and Photobook, and then order as many copies as you’d like.